1800-57, 16 minutes, 2009

Wouldn’t you like to let stress just roll right off your back? Wouldn’t it be empowering to take criticism without being bothered by it? Wouldn’t it be great if you could communicate clearly in difficult situations without offending anyone? With help from Dr. David Katz, a consultant for ABC News, your audience will learn five resiliency skills that will help them deflect stress, handle criticism better and communicate more effectively.